Return Policy & Refunds

Not happy with your purchase?

Please contact >>sales@apextrailsco.com>>

We are more than happy to fix any issues you may have.  

Order Modifications or Cancellation

After your order has been placed, you have 24 hours to contact >>sales@apextrailsco.com>> and request order modifications, change of address, or a cancellation.

After 24 hours, your order has already been placed in production and can no longer be modified.

Order Not Received

If your item(s) have not arrived within 30 days (45 days for international) after you placed your order, please contact >>sales@apextrailsco.com>> and we will promptly take care of you.  

Shipping times can be longer for certain countries such as Canada, Australia, and the UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active. 

IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.

We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery. 

Refunds/Cancellations

Please note, there are no refunds or cancellations 24 hours after your order was placed.

If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Returns/Exchanges

If you would like to make a Return or Exchange your item please email us with your inquiry and order number to >>sales@apextrailsco.com>>

We can only accept a Return/Exchange if the item is in like-new condition, showing no signs of being worn, in original packaging. 

Shipping costs for returns and exchanges are responsible by the customer. 
Contact us at 
>>sales@apextrailsco.com>> for our Returns Address. 
On returns package, please include your Order # and Attn: STORE NAME
After shipping, please provide a 
clear photo of the receipt(s) for Postage including a matching Tracking number to our email: >>sales@apextrailsco.com>> we will then issue a full refund within 48 hours after us receiving the returned item to our provided Returns Address.

For exchanges, we will process the exchange to be shipping to the customer within 48 hours of the customer sending us a clear photo of the receipt(s) for Postage including a matching Tracking number to our email: >>sales@apextrailsco.com>> to provide proof that the item(s) are in the process of being returned to our provided Returns Address.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Damaged/Incorrect Order

We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/when it happens. 

If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to >>sales@apextrailsco.com>> Please let us know if the item(s) is damaged or if you received the wrong item(s) from what you initially ordered all together.

Please note that we service worldwide and due to this our sizing labels on item(s) may not match the products sizing label on our website during the time of placing an order. Manufacturing for all items are intended to be sold/distributed worldwide.  Our website Sizing Chart accurately displays the measurements of item(s) that match our products actual manufacturing sizing. Size Labels on products do not fall under our Incorrect Order Policy, therefor refer to our Returns/Exchanges Policy above for more information about returning your item for a refund or exchanging your item for a replacement.

Once we receive your email and verify the issue, we will work towards getting a replacement sent to you right away. 

We will get back to you as soon as possible within our Customer Support Hours for any Inquiries.

Customer Support Hours
Monday - Friday | Hours: 9:00am - 5:00pm (Eastern Time Zone)